Terms & Conditions (B2B) – Hesvon

These Terms & Conditions apply to business customers (B2B) who use Hesvon to operate digital QR menus, TV signage, and AI-assisted content. By creating an account or using the Service, you agree to these Terms.

1. Parties and Definitions

Provider: Bilal Saglam, Freelancer Softwareentwickler — Hesvon, Kassel, Germany.
Service: “Hesvon” is a software-as-a-service platform providing digital QR menus, TV signage, events/announcements, and AI-assisted text/images.
Customer: a business entity (venue) and its authorized users.
Content: menu data, images, logos, captions and related materials supplied by the Customer.
AI Output: text or images produced by AI features within the Service.

2. Scope of Service

Hesvon enables venues to host bilingual QR menus, manage TV slides and announcements, and generate AI-assisted tasting notes, captions and images.
Availability. We use reasonable efforts to provide the Service. Given MVP/beta evolution, uninterrupted or error-free operation is not guaranteed.
Third-party services. Hosting, payments and AI features may rely on third parties (e.g., Google Cloud, Stripe, model providers). Their terms may apply.

3. Accounts and Access

The Customer is responsible for safeguarding account credentials and actions under its account, including those of authorized users.
The Customer warrants it has authority to enter into these Terms on behalf of the business.

4. Pricing, Billing and Taxes

Plans. Free/Pro/Business features and prices are described on the Pricing page and may change over time. Subscriptions renew automatically unless canceled.
Payments are processed by Stripe. Taxes/VAT may apply. The Customer must provide accurate billing and tax details.
AI quotas. Text/image credits and add-ons are usage-limited. Overages or add-on purchases are billed per the Pricing page.
Cancellation. The Customer may cancel at any time, effective at the end of the current billing period.

5. Content Ownership and License

Ownership. Customer Content remains the property of the Customer.
License to the Provider. The Customer grants Hesvon a non-exclusive license to host, process, display, modify (e.g., resize/optimize), and transmit Customer Content solely to operate and improve the Service.
Responsibility. The Customer represents it has all necessary rights to use and upload Content and that such Content complies with applicable law.

6. AI Outputs

Review required. AI Output (tasting notes, captions, and images) is generated automatically and may contain inaccuracies. The Customer must review and approve AI Output for brand tone, legal compliance and factual correctness before publishing. Allergen and ingredient information is provided by the Customer and is not generated by the AI features.
IP and similarity. AI Output may be similar to content generated for other users. AI Output is provided “as-is.” The Customer is responsible for ensuring that inputs and outputs do not infringe third-party rights.
Prohibited use. Do not request or publish AI Output that is illegal, infringing, defamatory, hateful, or violates rights of publicity/brands.

7. Acceptable Use Policy

No unlawful content or activity; no harassment, hate, malware or spam.
Do not copy others’ menus/photos without permission.
Do not attempt to disrupt, reverse engineer, or circumvent technical limits.

8. Hesvon Intellectual Property

The Service, software, design, templates and trademarks are owned by Hesvon or its licensors. Except for the limited right to use the Service during an active subscription, no rights are granted.

9. Changes to Service and Terms

We may modify features, plans or these Terms. For material changes we will provide reasonable notice (e.g., email or in-app). Continued use after the effective date constitutes acceptance.

10. Warranties and Liability

The Service is provided “as-is” and “as-available.” To the extent permitted by law, we disclaim implied warranties including merchantability and fitness for a particular purpose.
Liability limitations (German-law compatible): Nothing limits liability for intent or gross negligence, for injury to life, body or health, or under the German Product Liability Act. Otherwise, liability is limited to typical, foreseeable damages arising from a material contractual duty (Kardinalpflicht). No liability for indirect or consequential damages to the extent permitted by law.
B2B. The Service targets business customers; mandatory consumer rights generally do not apply.

11. Term and Termination

Term continues while the subscription is active. We may suspend/terminate for material breach (e.g., AUP or non-payment).
Upon termination, we may retain backups for a limited time. Upon request and where feasible, we can provide a data export of menu data within 30 days of termination.

12. Governing Law and Venue

Governing law: German law.
Venue: courts of Kassel, Germany (for merchants).

13. Data Protection

Data protection is governed by our Privacy Policy. If you require a Data Processing Agreement (DPA) for B2B purposes, contact us.

14. Contact & Imprint

Operator: Bilal Saglam
Freelancer Softwareentwickler — Hesvon
Kohlenstraße 105, 34121 Kassel, Germany
Email: info@hesvon.com

15. Language and Precedence

These Terms are provided in English and German. In case of conflict, the prevailing language is English.

This page is provided for informational purposes and does not constitute legal advice. Consider a localized legal review prior to scale-up.

1. Parties and Definitions

Provider: Bilal Saglam, Freelancer Softwareentwickler — Hesvon, Kassel, Germany.

Service: “Hesvon” is a software-as-a-service platform providing digital QR menus, TV signage, events/announcements, and AI-assisted text/images.

Customer: a business entity (venue) and its authorized users.

Content: menu data, images, logos, captions and related materials supplied by the Customer.

AI Output: text or images produced by AI features within the Service.

2. Scope of Service

Hesvon enables venues to host bilingual QR menus, manage TV slides and announcements, and generate AI-assisted tasting notes, captions and images.

Availability. We use reasonable efforts to provide the Service. Given MVP/beta evolution, uninterrupted or error-free operation is not guaranteed.

Third-party services. Hosting, payments and AI features may rely on third parties (e.g., Google Cloud, Stripe, model providers). Their terms may apply.

4. Pricing, Billing and Taxes

Plans. Free/Pro/Business features and prices are described on the Pricing page and may change over time. Subscriptions renew automatically unless canceled.

Payments are processed by Stripe. Taxes/VAT may apply. The Customer must provide accurate billing and tax details.

AI quotas. Text/image credits and add-ons are usage-limited. Overages or add-on purchases are billed per the Pricing page.

Cancellation. The Customer may cancel at any time, effective at the end of the current billing period.

5. Content Ownership and License

Ownership. Customer Content remains the property of the Customer.

License to the Provider. The Customer grants Hesvon a non-exclusive license to host, process, display, modify (e.g., resize/optimize), and transmit Customer Content solely to operate and improve the Service.

Responsibility. The Customer represents it has all necessary rights to use and upload Content and that such Content complies with applicable law.

6. AI Outputs

Review required. AI Output (tasting notes, captions, and images) is generated automatically and may contain inaccuracies. The Customer must review and approve AI Output for brand tone, legal compliance and factual correctness before publishing. Allergen and ingredient information is provided by the Customer and is not generated by the AI features.

IP and similarity. AI Output may be similar to content generated for other users. AI Output is provided “as-is.” The Customer is responsible for ensuring that inputs and outputs do not infringe third-party rights.

Prohibited use. Do not request or publish AI Output that is illegal, infringing, defamatory, hateful, or violates rights of publicity/brands.

10. Warranties and Liability

The Service is provided “as-is” and “as-available.” To the extent permitted by law, we disclaim implied warranties including merchantability and fitness for a particular purpose.

Liability limitations (German-law compatible): Nothing limits liability for intent or gross negligence, for injury to life, body or health, or under the German Product Liability Act. Otherwise, liability is limited to typical, foreseeable damages arising from a material contractual duty (Kardinalpflicht). No liability for indirect or consequential damages to the extent permitted by law.

B2B. The Service targets business customers; mandatory consumer rights generally do not apply.